Shake is all things security at PII-VENUE. With 30 years of international and domestic experience in the world of Venue Security and Personal protection. Shake wants to share his knowledge and expertise and help minimize issues and loss considering the current climate of the world. His philosophy is that a great customer experience starts with a venue staff that is properly trained, drilled, confident, knowledgeable and friendly. With these elements in place, most issues can be mitigated swiftly and efficiently while still providing a great evening for all. Shake has journeyed from nite club security to running large scale venues, shows, and world tours for some the worlds biggest artists and VIPs. Shake's experience ranges from Europe to the Middle East, from Asia to Africa. During this experience he has encountered most issues, problems, and dilemmas which allow him to bring unique problem solving abilities to his clients' security needs. Acquiring long-term clients strictly through reference and word of mouth, his personable approach and ability to adapt has made him comfortable amongst the chaos. Shake has been entrusted by hundreds of high-end clients including those with unlimited resources and means to provide safety and piece of mind. For the past several years he has been pursued to create and implement proactive security details for venues, artists and VIP clients around the world.
Shake ensures that your venue's security plans and procedures completely mitigate your threats and risks and do all that is possible to ensure your guests safety.
In addition to his work at PII-VENUE Shake also runs PROTOUR Event & Artist Management, an agency dedicated to providing the highest level of protection and security for events and artists. Shake's clients have included: Will Smith, Prince Charles and Duchess Camilla, Alicia Keys, Steven Tyler, Sarah Silverman, Kevin Spacey, Michael Jordan, Backstreet Boys, Russell Peters, Boys to Men, John Travolta, Denzel Washington, Chuck Liddell, Steve Martin & many others. He has directed individual event security at venues including: O2 Arena - London, England; ACC - Toronto, Canada: Sydney Opera House - Sydney; Australia; Beacon Theatre - New York; Radio City Music Hall - New York; Madison Square Garden - New York; Staple Center - Los Angelas; Barclay Center - Brooklyn, NY; Massey Hall - Toronto, Canada; Bell Centre - Montreal, Canada & many other incredible venues.
Todd is all about guest experience. It quite literally breaks his heart when he attends an event or venue and sees poor or indifferent customer service being exhibited. Todd's philosophies are that the customer's perspective and perception are what must underlie any customer service program, that all programs and training must be compelling to learners, that all programs must be repeatable over the long-term and that every client should see measurable ROI from their programs. He knows how to equip front-line staffs with the right skills and attitudes to make positive impressions on your guests. He helps venue's understand that front-line staff are vital pieces in creating value perceptions in guests.
Todd understands the roles Management and Supervisors must play in equipping staffs to provide great customer service. These two roles are a venue's key points of leverage. He shows them how to lead, coach and develop their staffs and how to become drivers of staff performance. Todd works with these two groups over longer cycles to ensure that they are supported as they operationalize the models, procedures and practices inherent in PII-VENUE's programs
Todd is also responsible for the over-all relationship with our clients so he is the point-man on all projects.
Todd's ciients include: The Toronto Blue Jays, SKYDOME; Maple Leaf Gardens, Science North, Ontario Jockey Club & Woodbine Race Track, Harry Rosen, Sony, Sears, Maple Leaf Foods, Kraft, Air Canada, The Globe and Mail, Thomson Newspapers, Reuters, Canada Life, Adams Brands, Dynamic Funds .... and many others.
Janice is the glue that keeps everything together behind the scenes at PII-VENUE. She is responsible for content production and continuity. In short, Janice ensures the trains run on-time here at PII-VENUE.