WORLD CLASS EXPERIENCES

GUEST ENGAGEMENT

  • To cause guest satisfaction to happen you must view everything from the guest's perspective. We take a variety of scenarios into consideration and we ask ourselves - "What is the desired guest perception in that scenario"? We consider how a guest would describe the "perfect" experience when they are in your venue attending an event and this specific scenario occurs. We then embed the requisite skill-sets into your staff to equip them to deliver this "perfect" response. This is where PII-VENUE starts. It is one of the things that makes us unique.

EVENT STAFF

  • The impression your guests will form about your venue will primarily be driven by Event Staff
  • Your challenge is getting the right skills to these fairly transient workers.
  • This group must convey approriate non-verbal skills - ATTITUDE, ENERGY, ATTENTIVENESS
  • They need solid inter-personal skills - ACTIVE LISTENING SKILLS, EMOTIONAL INTELLIGENCE, SUCCINCT COMMUNICATION SKILLS 
  • They must convey a "service attitude" to guests.
  • They must be able to handle challenging guests.
  • They have to see and mitigate problems before they occur.

MANAGERS AND SUPERVISORS

  • This group must posses an "uber" set of the skills your event staff have.
  • In addition to these skills your managers and supervisors must know how to grab a situation and positively insert themselves into it.
  • They must be able to train and coach members of their teams.
  • They must be able to keep performance levels high and get their teams focused event after event.